Shipping + Order Policy
We hope you love your tiny things, but we understand that sometimes an order may not be quite right. Please read the information below regarding shipping and order items.
💌 Lost or Delayed Packages
Once your order is with the shipping carrier, delivery times are unfortunately out of my hands. If your package is delayed, please check your tracking information first, then with your local post office, and don’t hesitate to contact me for help.
*Although I put my heart and soul into my work, I am not responsible for lost mail. Please feel free to contact me and I will do my best to help.*
😭 Damaged or incorrect orders
Every eggiefroggie order is handmade and packed with care. If your item arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery via our contact page.
Please include:
- Your order number
- A clear photo of the item
- A photo of the shipping packaging
- A photo of the mailing label
We will review the issue and arrange a replacement or refund where appropriate.
🌱The Little Clubs subscriptions
Cancelling a Little Clubs subscription prevents future renewals but does not automatically cancel an order that has already been charged or entered processing.
You can pause or cancel at any time. *If you pause your subscription for 3+ months you will have the option to restart your subscription or you will be dropped from the club to open up the space to someone else*
To request help with a subscription order or cancellation, please use our contact page.
🦋Order cancellations
Please contact us as soon as possible if you need to cancel an order.
We will do our best to help, but cancellations cannot be guaranteed once an order has entered processing or been shipped. Once shipped, you are not eligible for a cancellation and refund.