Shipping policy
Thank you for shopping with eggiefroggie. Every order is carefully packed so your tiny things arrive safely and ready to enjoy.
Processing and delivery times
Orders are typically prepared, shipped, and delivered within 3–7 business days.
Business days do not include weekends or public holidays. During product launches, holidays, or especially busy periods, orders may take a little longer to arrive.
Delivery dates are estimates and cannot be guaranteed. Postal delays, severe weather, and other circumstances outside our control may occasionally affect delivery times.
US shipping
Standard shipping within the United States costs $4.99.
Orders over $35 qualify for free standard shipping, unless otherwise stated on the product or subscription page.
Your available shipping options and final shipping cost will be shown at checkout.
Tracking your order
When tracking is available, you will receive a shipping confirmation email containing your tracking information.
Please allow a little time for the tracking link to update after your order has been dispatched.
The Little Clubs subscriptions
The Little Clubs orders are prepared and shipped according to the schedule shown on the subscription page.
Please make sure your shipping address is up to date before each subscription renewal. Address changes made after an order has started processing may not apply until the following shipment.
Address changes
Please check your delivery address carefully before placing your order.
To request a change, get in touch as soon as possible via our contact page. We cannot guarantee that an address can be changed after an order has been processed or dispatched.
eggiefroggie cannot be responsible for orders delivered to an address entered incorrectly at checkout.
Delayed or missing parcels
If your tracking shows that your parcel is still in transit, please allow a few additional business days for it to arrive.
It may also help to check around your delivery location, ask other members of your household, contact your local postal carrier, and confirm that the shipping address on your order is correct.
If your parcel still has not arrived, please get in touch via our contact page and include your order number.
Damaged orders
Please contact us as soon as possible if your order arrives damaged.
Get in touch via our contact page and include:
- Your order number
- A clear photo of the damaged item
- A photo of the shipping packaging
- A photo of the mailing label
We will review everything carefully and arrange an appropriate replacement or resolution where possible.
Questions?
For help with an order or delivery, please reach out via our contact page and include your order number. We’ll be happy to help.