Refund policy

We hope you love your tiny things, but we understand that sometimes an order may not be quite right. Please read the information below before requesting a return.

Returns

You may request a return within 14 days of delivery.

To be eligible for a return, your item must be:

  • Unused and in its original condition
  • Returned in its original packaging
  • Accompanied by your order number or proof of purchase

To begin a return, please get in touch via our contact page. If your return is accepted, we will provide the return address and instructions for sending your item back.

Please do not send an item back without contacting us first, as returns sent without approval may not be accepted.

Return shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping charges are non-refundable. We recommend using a tracked shipping service, as we cannot issue a refund for a returned item until it has safely arrived.

Damaged or incorrect orders

Every eggiefroggie order is handmade and packed with care. If your item arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery via our contact page.

Please include:

  • Your order number
  • A clear photo of the item
  • A photo of the shipping packaging
  • A photo of the mailing label

We will review the issue and arrange a replacement or refund where appropriate. If a return is required because an item is damaged, defective, or incorrect, we will cover the return shipping cost.

Items that cannot be returned

We cannot accept returns for:

  • Items that have been used, altered, or damaged after delivery
  • Items returned without their original packaging
  • Custom or personalised items
  • Gift cards
  • Items marked as final sale

These restrictions do not affect returns for items that arrive damaged, defective, or incorrect.

Refunds

We will let you know once your return has arrived and been inspected.

Approved refunds will be issued to the original payment method within 10 business days. Your bank or card provider may need additional time to process and display the refund.

Please contact us via our contact page if more than 15 business days have passed since your refund was approved.

Exchanges

We do not currently offer direct exchanges.

To replace an eligible item, please return it in accordance with this policy and place a new order for the item you would prefer.

The Little Clubs subscriptions

Cancelling a Little Clubs subscription prevents future renewals but does not automatically cancel an order that has already been charged or entered processing.

Little Clubs items may be returned under the same eligibility requirements described in this policy. To request help with a subscription order or cancellation, please use our contact page.

Order cancellations

Please contact us as soon as possible if you need to cancel an order.

We will do our best to help, but cancellations cannot be guaranteed once an order has entered processing or been shipped. Once shipped, the order must be returned in accordance with this policy.

Questions

For questions about a return, refund, damaged item, or subscription order, please get in touch via our contact page and include your order number.